How to use it
- Read the live status above. It tests PlayStation Network from outside your network.
- Open the official PlayStation Service Status page for confirmed incidents.
- If PlayStation Network is up, work through the fixes below, cheapest first.
- Press the report button if it still fails, so other visitors see it.
Is PlayStation Network down for everyone or only for you?
PlayStation Network is a set of services: account sign-in, the PlayStation Store, online multiplayer, messaging and cloud features. Each can have trouble separately. Many games also use their own game servers on top of PSN, so a game may be offline while PSN itself is up. PlayStation's service status page shows the state of these services.
Our check requests the PlayStation website and account site from outside your network. If both answer and the official status page shows no outage, your console or home network is the likely cause. Error codes like WS-37397-9 may also point to a blocked IP address.
The live check on this page requests www.playstation.com and my.playstation.com from our servers every few minutes. A normal answer from those addresses means the service is reachable from outside your network. It does not prove that every feature inside PlayStation Network works, which is why the problem reports and the fixes below matter.
What usually breaks with PlayStation Network
Sign-in
The console cannot sign in to PSN and may show a code such as CE-33987-0 or NP-103028-4.
Store and downloads
The PlayStation Store will not load or downloads stall. Store and download servers are separate from account sign-in.
Online multiplayer
Games cannot find matches or drop you. This can be PSN, the game's own servers or your NAT.
Party chat and messages
Voice chat fails or messages do not arrive. Messaging runs apart from the store.
Account and 2-step
Verification codes fail or sign-in asks again. PlayStation has pages for 2-step verification issues.
How to fix PlayStation Network when it only fails for you
Start at the top. The first steps are the cheapest and fix most cases that are not a real outage.
- Check the PlayStation status page. Open status.playstation.com first. PlayStation's own steps for WS-37397-9 begin with this check.
- Test the connection. On PS5 open Settings, Network, Connection Status, Test Internet Connection. On PS4 use Settings, Network, Test Internet Connection.
- Restart modem and router. Power off both, wait about a minute and power on. PlayStation advises this for timeout errors like CE-33987-0.
- Sign out and back in. For NP-102937-2 you are signed out. Sign out of PSN and sign back in. Restart the router if needed.
- Check your sign-in ID and password. WS-116329-2 means the details do not match. The password is case sensitive. Test on a PC. Use official recovery only.
- Scan the home network. If WS-37397-9 persists with no outage, PlayStation says scan every device on your network for viruses.
- Contact your ISP. For a blocked IP address PlayStation says it has sent details to your ISP. Once resolved the block lifts automatically.
- Look up the exact code. Search your code on the PlayStation error codes page for PS5 or PS4 and follow the steps listed.
If none of this helps and the live check above shows the service as up, read our guide on why a website is not loading, or see how to flush DNS.
Common PlayStation Network error messages
| Message or code | What it means | What to do |
|---|---|---|
| WS-37397-9 | PlayStation says the console could not connect to the server. If there is no outage, your IP address may be blocked for Terms of Service violations, possibly from malware on a home device. | Check the status page, scan devices on the network and contact your ISP. The block lifts on its own when fixed. |
| CE-33987-0 | The network connection timed out while signing in. | Test your connection, then restart the modem or router. |
| NP-102937-2 | You are signed out of PSN. | Sign out and back in. Restart the router if it repeats. |
| WS-116329-2 | The sign-in ID or password does not match. | Check the details and case. Use official account recovery if needed. |
| NP-103028-4 | There was an issue signing in. | Check the PlayStation status page and the official page for this code. |
Official PlayStation Network status and support
The company itself has the final word on outages. Check PlayStation Service Status for confirmed incidents and use PlayStation Support if your account has a problem that is not an outage. We are not affiliated with PlayStation Network.
Facts and menu names on this page were checked against the official sources below on October 28, 2026. Apps change their menus, so a setting may sit in a slightly different place in your version.
- status.playstation.com
- www.playstation.com/en-ca/support/error-codes/ps4/ws-37397-9
- www.playstation.com/en-us/support/error-codes/ps5/np-102937-2
- www.playstation.com/en-us/support/error-codes/ps4/ce-33987-0
- www.playstation.com/en-us/support/error-codes/ps5/ws-116329-2
- www.playstation.com/en-us/support/error-codes/ps5/np-103028-4
Other services people check
Frequently asked questions
How do I know if PSN is down or if it is just me?
Run the live check above and open status.playstation.com. If PlayStation shows no outage, test your internet on the console.
Where is the official PlayStation status page?
At status.playstation.com. It shows PlayStation Network service status.
Why does a game say servers are down but PSN is up?
Many games run their own servers. Check the game's official channels as well.
What does WS-37397-9 mean?
The console could not connect to the server. PlayStation says an IP block for Terms of Service activity can be the reason.
Is my account at risk when sign-in fails?
Not necessarily. Use official account recovery and 2-step verification. Never share passwords or codes.