How to use it
- Read the live status above. It tests Instacart from outside your network.
- Open the official Instacart outage help page for confirmed incidents.
- If Instacart is up, work through the fixes below, cheapest first.
- Press the report button if it still fails, so other visitors see it.
Is Instacart down for everyone or only for you?
Instacart connects you to a store, a shopper and a payment step. The catalog and cart come from the store you picked, checkout goes through Instacart's payment system, and delivery tracking depends on the shopper's own app. Any of these can fail alone.
We could not find a public Instacart status page. Instacart's Help Center has a page about app or website outages, which lists cannot check out and error messages when placing an order as problems to report. Our check requests the main site from outside your network, so you can see if it answers before you reinstall anything.
The live check on this page requests www.instacart.com and www.instacart.com from our servers every few minutes. A normal answer from those addresses means the service is reachable from outside your network. It does not prove that every feature inside Instacart works, which is why the problem reports and the fixes below matter.
What usually breaks with Instacart
Checkout
You cannot check out, or you get an error when placing an order. Instacart lists both in its outage article.
Charged but no order
Your card shows a charge but the order never appears. Instacart tells you to contact support with your order number.
App will not open
The app crashes or stays on a blank screen. Old OS versions are a known cause.
Store catalog
Items will not load or search returns nothing for one store. Try another store on the same account.
Account locked
You cannot place orders because the account is locked or suspended. Instacart sends these cases to Customer Experience.
How to fix Instacart when it only fails for you
Start at the top. The first steps are the cheapest and fix most cases that are not a real outage.
- Restart the app or refresh the page. Close the app fully and reopen it, or refresh the website.
- Update the app. Install the latest version from the App Store or Google Play.
- Check the device version. Instacart's help says the app needs iOS or iPadOS 14.0 or higher, or Android 5.1 or higher. On an older device, use instacart.com in a browser.
- Check your connection. Switch between Wi-Fi and mobile data and test a second website.
- Try the website. If the app fails, sign in at instacart.com in a browser, and the other way around.
- Wait before ordering again. Instacart says an order that was never placed waits until the issue is resolved. Do not place it over and over.
- Contact support with your order number. If you were charged and the order did not go through, use Contact Us at the bottom of a Help Center article.
- Review the order status. Open Orders in your account to see whether the order exists before you try again.
If none of this helps and the live check above shows the service as up, read our guide on why a website is not loading, or see how to flush DNS.
Common Instacart error messages
| Message or code | What it means | What to do |
|---|---|---|
| Error message when placing an order | The order did not complete at the final step. | Update the app, check your connection and retry. If a charge shows, contact support. |
| Cannot check out | Checkout stalls or will not submit. | Restart the app, try the website and wait if Instacart has a problem. |
| Charged but the order did not go through | Payment was attempted but no order was created. | Contact Instacart support and give your order number. |
Official Instacart status and support
The company itself has the final word on outages. Check Instacart outage help for confirmed incidents and use Instacart Help Center if your account has a problem that is not an outage. We are not affiliated with Instacart.
Facts and menu names on this page were checked against the official sources below on October 25, 2026. Apps change their menus, so a setting may sit in a slightly different place in your version.
Other services people check
Frequently asked questions
Does Instacart have a status page?
We could not confirm one. Instacart's Help Center has an article on app or website outages. Use it with our live check.
Is the app down or is my store?
Try a different store on the same account. If only one store fails, the catalog for that store is the issue.
What phone versions work?
Instacart's help lists iOS or iPadOS 14.0 and higher, and Android 5.1 and higher.
Will I be charged twice if I retry?
Check Orders first. If you see a charge but no order, contact support instead of retrying.
How do I reach Instacart?
Use the Help Center at instacart.com/help and choose Contact Us at the bottom of any article.