How to use it
- Read the live status above. It tests Janitor AI from outside your network.
- Open the official Janitor AI Status page for confirmed incidents.
- If Janitor AI is up, work through the fixes below, cheapest first.
- Press the report button if it still fails, so other visitors see it.
Is Janitor AI down for everyone or only for you?
Janitor AI has a few separate layers. The website itself has a frontend and a backend, and the official status page tracks those two parts. Chat replies are a different layer: they come either from Janitor's own model, JLLM, or from an outside provider such as OpenRouter or Chutes that you connected with your own API key. A provider can fail while the site works fine.
Our check requests the Janitor AI website from outside your network. The site sits behind Cloudflare, so a 403 answer to our server is normal and still means it is reachable. If the check passes but you get errors, look at your proxy settings, your browser or your network first.
The live check on this page requests janitorai.com from our servers every few minutes. A normal answer from those addresses means the service is reachable from outside your network. It does not prove that every feature inside Janitor AI works, which is why the problem reports and the fixes below matter.
What usually breaks with Janitor AI
Site will not open
The page hangs or shows a Cloudflare error. Compare with the status page. If Frontend or Backend is marked down, the problem is on Janitor's side.
Chat replies fail
The site loads but bot replies return 502 or 1033. The help center describes both as temporary problems with the chat system while the rest of the site works.
Proxy errors
If you use OpenRouter, Chutes or another proxy, errors such as rate limits, timeouts or Provider returned error come from that provider, not from Janitor.
Cloudflare blocks
An Access Denied or endless verification screen means Cloudflare flagged your connection, IP address or browser, not your account.
Login codes not arriving
Verification codes are sent automatically by email. Delays, spam filters or a full inbox can stop them.
How to fix Janitor AI when it only fails for you
Start at the top. The first steps are the cheapest and fix most cases that are not a real outage.
- Switch to JLLM to test. If you use a proxy model, switch to JLLM for a moment. If JLLM replies, the proxy is the problem, not Janitor AI.
- Check your OpenRouter API URL. The help center says a general network error usually means a wrong API URL. It should be exactly https://openrouter.ai/api/v1/chat/completions. Save, then refresh Janitor.
- Clear site data and try a private window. Delete cookies and cached files for the site, then open it in an incognito or private window.
- Try another browser. Test with Chrome, Firefox, Edge, Opera or Brave. In Brave, turn off Shields from the icon in the address bar, since it can break the Cloudflare check.
- Turn off privacy extensions. Anti-tracking and privacy add-ons can interfere with Cloudflare verification. Disable them for the site and reload.
- Fix the system clock. Make sure your device date and time match your location. A wrong clock can make verification fail.
- Reset the connection. Turn Wi-Fi off and on. On a phone, toggle Airplane Mode briefly. If you use a VPN, turn it off, because some VPN addresses get flagged.
- Find the verification code. Check spam, junk and promotions folders, confirm mail from support@janitorai.com is not blocked, and wait a few minutes before you request a new code.
If none of this helps and the live check above shows the service as up, read our guide on why a website is not loading, or see how to flush DNS.
Common Janitor AI error messages
| Message or code | What it means | What to do |
|---|---|---|
| Error Code: 502 | A temporary server-side problem with the chat system, even if the rest of the site works. | Wait a few minutes and try again. Contact support only if it lasts a long time. |
| Error Code: 1033 | Also a temporary problem with the chat system on Janitor's side. | Nothing to change on your device. Check back after a few minutes. |
| Rate Limit / Network Error | Usually caused by a proxy provider that is down or overloaded. | Switch to JLLM to confirm, clear site data, try a private window or another browser. |
| Rate limit exceeded: free-models-per-day | OpenRouter's daily cap for free models is used up. Error replies count toward it. | Wait for the daily reset or change your OpenRouter plan. |
| Cloudflare Access Denied | Cloudflare flagged your IP, browser or network. Support cannot whitelist IPs or override it. | Clear cookies, turn off privacy extensions, check the clock, or try mobile data. |
Official Janitor AI status and support
The company itself has the final word on outages. Check Janitor AI Status for confirmed incidents and use Janitor AI Help Center if your account has a problem that is not an outage. We are not affiliated with Janitor AI.
Facts and menu names on this page were checked against the official sources below on October 28, 2026. Apps change their menus, so a setting may sit in a slightly different place in your version.
- status.janitorai.com
- help.janitorai.com/en
- help.janitorai.com/en/category/general-site-chat-issues-m6ludt
- help.janitorai.com/en/article/openrouter-error-guide-10ear52
- help.janitorai.com/en/article/error-rate-limitnetwork-error-49600v
- help.janitorai.com/en/article/error-code-502-1i76urv
- help.janitorai.com/en/article/error-code-1033-1ps8ia8
- help.janitorai.com/en/article/cloudflare-access-denied-verification-issues-1jc4jkr
- help.janitorai.com/en/article/im-not-receiving-my-verification-code-otp-ngqnem
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Frequently asked questions
Is Janitor AI down or is it just me?
Run the live check above and open the official status page. If both look fine, test the site on your phone using mobile data. If it works there, the cause is your browser or home network.
Why does the site load but bots will not reply?
Replies depend on the chat system or on your proxy provider. A 502 or 1033 means the chat system has a temporary problem. Proxy errors come from services like OpenRouter or Chutes.
Does Janitor AI have a status page?
Yes. status.janitorai.com shows the state of the Frontend and Backend. It does not cover outside proxy providers.
Can support remove a Cloudflare block?
No. The help center says support cannot whitelist your IP or see why Cloudflare flagged you. Try another network, or contact your ISP or Cloudflare.
How do I contact Janitor AI support?
Use the chat option in the help center or email support@janitorai.com. Include the exact error text, your browser and device, and whether you use a VPN. Never share your password.