How to use it
- Read the live status above. It tests Canva from outside your network.
- Open the official Canva Status page for confirmed incidents.
- If Canva is up, work through the fixes below, cheapest first.
- Press the report button if it still fails, so other visitors see it.
Is Canva down for everyone or only for you?
Canva runs in your browser or an app and keeps a live connection to its servers so every change saves as you work. That connection uses WebSockets. If anything blocks it, such as a proxy, firewall or VPN, the editor can lock even while the website loads. Exports and downloads are processed separately on Canva's side.
Our check requests the Canva website and its API host from outside your network. Canva publishes a status page at canvastatus.com. If our checks pass, saving and loading problems are more often a browser, extension or network setting.
The live check on this page requests www.canva.com and api.canva.com from our servers every few minutes. A normal answer from those addresses means the service is reachable from outside your network. It does not prove that every feature inside Canva works, which is why the problem reports and the fixes below matter.
What usually breaks with Canva
Editor loading
The editor stays on a spinner or crashes. A browser cache, extension or outdated browser is a common cause.
Saving
Changes do not save or the editor locks. Canva links this to blocked WebSocket connections or a bad network.
Downloads and exports
Downloads hang or fail on large designs and videos. Processing is on Canva's servers.
Missing designs
Designs seem gone after sign-in. Often you are on a different account or the wrong team.
Login and teams
Sign-in loops or team content will not appear. Check the account you used.
How to fix Canva when it only fails for you
Start at the top. The first steps are the cheapest and fix most cases that are not a real outage.
- Check canvastatus.com. Open Canva Status to see if there is a known incident for the editor, downloads or logins.
- Try a private window. Open Canva in an incognito or private window. This turns off extensions and old cookies.
- Disable VPN, proxy and firewall briefly. Canva says these can block WebSockets. Pause them to test.
- Ask IT to allow WebSockets. On work or school networks, Canva asks admins to allow WebSocket connections to www.canva.com on port 443.
- Confirm the save status. Choose File, then Save, and check that All changes are saved appears next to the Save button.
- Make a copy of the design. If sync errors continue, use File, Make a copy. The copy does not keep sharing settings, so share it again.
- Update or switch browser. Use a current version of Chrome, Edge, Firefox or Safari. Clear the cache for canva.com.
- Use a stable network. Canva recommends a steady connection. Test on another Wi-Fi or mobile hotspot.
If none of this helps and the live check above shows the service as up, read our guide on why a website is not loading, or see how to flush DNS.
Common Canva error messages
| Message or code | What it means | What to do |
|---|---|---|
| We've locked the editor because we couldn't save your changes | Canva says this usually points to browser or network settings, such as a proxy, firewall or VPN blocking WebSockets. | Refresh the page, try a private window, disable extensions and pause VPN or firewall. IT can allow WebSockets to www.canva.com:443. |
| Changes didn't save | Canva has a help page for designs where edits did not save. | Use File, Save, check All changes are saved, or copy the design into a new file. |
| Canva is crashing or freezing | Canva's help covers a blank screen or freeze, often browser or connection related. | Use a supported, updated browser, private mode and clear the cache. |
Official Canva status and support
The company itself has the final word on outages. Check Canva Status for confirmed incidents and use Canva Help Center if your account has a problem that is not an outage. We are not affiliated with Canva.
Facts and menu names on this page were checked against the official sources below on October 25, 2026. Apps change their menus, so a setting may sit in a slightly different place in your version.
- www.canvastatus.com
- www.canva.com/help/websocket-connection-error
- www.canva.com/en_in/help/changes-didnt-save
- www.canva.com/en_gb/help/canva-crash-freeze
Other services people check
Frequently asked questions
How do I know if Canva is down or if it is just me?
Run the live check above and look at canvastatus.com. If both look fine, try a private browser window on the same network.
Where is the Canva status page?
At canvastatus.com. It lists incidents and service states.
Why is the editor locked?
Canva says the editor locks when it cannot save, often because a proxy, firewall or VPN blocks WebSockets.
Will I lose my design if saving fails?
Copy the content into a new design with Make a copy before closing the tab. Keep the original open until the copy saves.
Why can I not find my designs?
Check you are signed into the right account and team. Canva has a missing designs help page.